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Booking Terms and Conditions

PROCESSING OF PERSONAL DATA

In accordance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, the user agrees that the personal data provided at the time of booking will be included in a data file owned by Hotel Los Alamos (hereinafter ‘the company’), with its registered office at Calle Gerona 7, 03503 Benidorm - Alicante (Spain), for the purposes of managing the booking system, processing your request, monitoring and managing the relationship with website users who make bookings, and carrying out statistical analyses of users registered on the aforementioned website to enable improvements to be made to the services provided. All fields on the forms marked as mandatory must be completed in order for your requests to be processed correctly. The personal data you provide will only be disclosed to third parties in compliance with legal obligations or with your prior consent. You expressly consent to the bank details provided being used to cover any penalties for cancellations or no-shows as set out in the rate conditions. The processing of your bookings necessarily involves the processing described above; therefore, the process cannot be carried out if you object to it. You may, at any time, exercise your rights of access, rectification, erasure or objection as set out below.

ACCURACY OF DATA

The user shall, in all cases, be responsible for the accuracy of the information provided; the company reserves the right to exclude from the registered services any user who has provided false information, without prejudice to any other actions that may be applicable under the law. Furthermore, the user must be duly authorised to provide information relating to third parties. Only if the user has the consent of the hotel’s future guests may they enter their first names and surnames in the ‘Room Allocation’ section. Such information, which will enable the selected hotel to provide a better service to its guests, is optional; therefore, by providing it, the user, under their sole responsibility, undertakes to inform those individuals of the content of our Privacy Policy prior to providing their personal data.

DATA PROCESSING WHILES BROWSING

In accordance with the obligation set out in Article 22.2 of Law 34/2002 of 11 July on information society services and electronic commerce, we hereby inform you that the company uses cookies. A cookie is a small piece of text information that websites transfer to the hard drive of the devices that connect to them. We use session cookies to identify the user and maintain their logged-in status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregated statistics that enable us to analyse how users use our website, with a view to improving it. Only the following information about visitors to our website is collected and retained:
a) The domain name of the internet service provider (ISP) and/or IP address that grants them access to the network. For example, a user of the provider xxx will only be identified by the domain xxx.es and/or the IP address. This enables us to compile statistics on the countries and servers that visit our website most frequently.
b) The date and time of access to our website. This enables us to identify the busiest times and make the necessary adjustments to prevent overload issues during peak hours.
c) The web address from which the link leading to our website originated. Thanks to this data, we can assess the effectiveness of the various banners and links pointing to our server, with a view to promoting those that deliver the best results.
d) The number of daily visitors to each section. This enables us to identify the most successful areas and to expand and improve their content, so that users have a more satisfactory experience.
This will enable us to obtain the following information:
a) The date and time of the user’s last visit to our website.
b) The content layout selected by the user during their visit to our website.
c) Security measures involved in controlling access to restricted areas.
Although the information obtained is, in principle, entirely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the data listed above will be incorporated into the company’s personal data file for the purposes detailed above, and users may exercise their rights of access, rectification, erasure and objection as indicated below.
We also use the Google AdWords remarketing tool. This tool enables us to display, on the Google Display Network (further details on the Google Display Network can be found here: AdWords), adverts based on users’ previous visits to our website. To this end, some of the pages on our website include a code known as a ‘remarketing tag’. These tags enable the reading and configuration of your browser’s cookies in order to determine the specific type of advert to be shown to you, based on elements related to your visit to our website, such as the navigation path you have chosen, the specific pages visited or the actions carried out on those pages. The remarketing lists created in this way are stored in a database on Google’s servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows a specific browser to be identified; Google cannot identify a specific user based solely on this information (Further information about the Remarketing tool can be found at the following link: AdWords
As regards the company, this information may only be linked to a specific user if that user is identified on the website, for example, by having completed a booking process. In this case, the data obtained in this way will be disclosed to the company for the purposes of marketing and segmenting website users in order to design marketing campaigns based on the interests shown whilst browsing; the data will be incorporated into a file held by the aforementioned entity for the purposes indicated. To object to the processing and disclosure described above, the user may disable cookies as set out below:
Users have the option to refuse cookies or to be notified when they are set by adjusting their browser settings accordingly. However, if you disable cookies, you may not be able to use all the features of the website. With regard to remarketing cookies, you can opt out of Google’s use of cookies by visiting Google’s advertising opt-out page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page (in English). To opt out of third-party cookies, users may also visit the Network Advertising Initiative (NAI) opt-out page (page in English). Users may exercise their rights of access, rectification, erasure and objection at any time, as set out below.

DATA FILE FOR MARKETING PURPOSES

If the user wishes to receive information about the company’s promotions, they may authorise the transfer of their data for this purpose simply by accepting this Privacy Policy. If, on the other hand, they do not wish to receive such information, they must expressly tick the opt-out box. Only where consent has been given will the personal data required for communication be transferred to Paraty Hoteles S.L. and used to keep you informed, either by email or by any other means, of news, products and services relating to the company and Paraty S.L. You are hereby informed that, if you have indicated that this is your wish, your personal data will be included in a personal data file for which the company is the data controller; you may access, delete or rectify your data, or object to its processing, by writing to the company as indicated below.

RIGHTS

The rights of access, rectification, erasure and objection may be exercised by writing to the data controller responsible for the relevant data file, accompanied by a copy of your national identity card, at the address given below:
- Paraty Hoteles SL, Calle Jaén 9, Edificio Galia 212, Flat 11, Postcode 29004 (Málaga)
- Hotel Los Alamos, Calle Gerona 7 – 03503 Benidorm – Alicante (Spain)

HOTEL LIABILITY

Access to this website does not, under any circumstances, imply the existence of a commercial relationship between the user and the company. The website merely provides information regarding hotel vacancies at the time the enquiry is made; therefore, if you make a booking online, you are contracting directly with the hotel and not with the website. The printed copy of the booking serves as your booking reference when you arrive at the hotel.
Booking hotel stays on this website implies the customer’s adherence to and acceptance of each and every one of the general terms and conditions set out herein.
By accepting the following clauses, you declare and agree:
1) That you are of legal age and have full legal capacity to make the booking, and that you understand and accept all the terms and conditions set out on the website.
2) That the details provided when making the online booking are true, complete and accurate.
3) Only those pages listed in the site map are included on the website.
4) That access to this website is the user’s responsibility.
5) That once the booking has been made, the electronic document in which it was formalised will be archived; you may access it at any time.
6) You confirm the booking made, namely the dates specified, the number of rooms, the number of guests and the chosen hotel.
7) The terms and price of the booking made are those expressly set out in the rate conditions included on the page where you make the booking.
8) With regard to the relationship with the portal, it enables you to book rooms at your chosen hotel via its website, but does not provide any hotel services under its own responsibility.
9) Your card details are collected for the purpose of guaranteeing the booking. Payment for the booking will be made at the chosen hotel and only in the event of cancellations or no-shows will the booking be cancelled and the charge specified in the rate conditions applied.
10) Offers shall only be valid for as long as they remain accessible to the recipients of the service.

PRICES

The prices shown are retail prices, including VAT.
The price includes: Price per night depending on the room type and board basis selected, except for hotels where the inclusion of other services is specifically stated.
The price does not include: Any services not specified, as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc...
Check-in and check-out times: as a general rule, and unless otherwise expressly agreed with the establishment, rooms may be occupied from 2.00 pm on the day of arrival and must be vacated by 12.00 noon on the day of departure.

PASSPORTS AND VISAS

All travellers, without exception (including children), must ensure that their personal and family documentation is in order, whether this be a passport or national identity card, in accordance with current legislation. Travellers shall be responsible for obtaining any visas, passports, vaccination certificates, etc., where required for their journey. Children under the age of 18 must carry a written authorisation signed by their parents or guardians, in case this is requested by any authority. Should a visa application be rejected by any authority for reasons specific to the traveller, or should entry into the country be refused due to failure to meet the required criteria, or due to a deficiency in the required documentation, or due to the traveller not carrying such documentation, the hotel accepts no liability for such circumstances; any costs incurred shall be borne by the guest, and in such circumstances the terms and conditions established for no-shows shall apply.

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Hotel Los Álamos****

Address

C/ Gerona, 7
03503 Benidorm
Alicante, España

Contact

T. +34 965 85 02 12 - Reception
T. +34 621 23 33 48

reservas@losalamos.es

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