PRIVACY POLICY

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we hereby inform you that the data you provide to us will be processed by the data controller of this website for the following purposes

Customer Service / Contact

Personal data provided by users will be processed to manage bookings made via the website, respond to enquiries and requests for information, provide the services contracted, send marketing communications where the user has given their consent, and analyse website usage using statistical tools in order to improve our services and the browsing experience.

Newsletter Subscription Section

Please note that the data you provide will be processed for the purpose of managing the sending of commercial information about our hotel via post, email, text message or fax.

Bookings Section

The personal data provided in this section will be processed for the purpose of managing the bookings you have requested. In all cases, the data provided may be processed for the purpose of compiling internal statistics to improve our services. The personal data provided will only be retained for the duration of our business relationship and will be blocked once this relationship has ended, for the period established by law, and will be made available solely to the courts to deal with any potential claims; thereafter, such data will be deleted. The legal basis for the processing of your data is the fulfilment of the contractual obligations you have undertaken by requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other communications (offers, events, greetings); to this end, you must tick the box provided for this purpose. The data provided will be retained for this purpose until you request that we stop sending you marketing communications. You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent given prior to its withdrawal. You may exercise your rights of access, rectification, erasure, objection and restriction of processing at any time by contacting us at the following email address: reservas@losalamos.es or at the following postal address: HOTEL LOS ALAMOS, located at Calle Gerona 7 - 03503 Benidorm - Alicante (Spain).
Upon receipt of your request, we will send you a form for exercising the specific right requested, which you must complete and return to us together with a photocopy of your National Identity Card or passport. Once we have received this documentation, we will process your request within the legally established timeframes; should you not be satisfied with the outcome, you may lodge a complaint with the supervisory authority, the Spanish Data Protection Agency: www.agdp.es

Cookies

View the cookie policy

Visitor log

Each time you access the HOTEL LOS ALAMOS server, the IP address from which you are browsing will be collected and recorded, along with the pages you visit on the HOTEL LOS ALAMOS website. This data will be stored in a log file for statistical purposes and to determine the number of page views.

Hyperlinks

The www.losalamos.es website provides access to other websites managed and controlled by third parties via various links, in order to make it easier for users to search for information, content and online services; under no circumstances should this be regarded as a recommendation or invitation to visit those sites. The creation of a hyperlink from a webpage on another internet portal to any of the pages on the paratytech.com portal must comply with the following conditions:
• Any hyperlink to the www.losalamos.es portal must link to its home page or the main pages of the sections it contains;
• Under no circumstances is the reproduction of the services or content of the HOTEL LOS ALAMOS portal permitted;
• The website on which the hyperlink is established must not contain any information or content that is unlawful, contrary to morality, public decency or public order, nor must it provide content that infringes any third-party rights;
• No false, inaccurate or incorrect statements shall be included regarding the pages of the paratytech.com website, nor regarding its services or content;
• No deep links, IMG or image links, or frames shall be established with the pages of the paraty.es website without the prior express authorisation of HOTEL LOS ALAMOS;
• With the exception of those signs forming part of the hyperlink, the web page on which the link is established shall not contain any trade mark, trade name, business sign, name, logo, slogan or other distinctive signs belonging to HOTEL LOS ALAMOS;
• The creation of a hyperlink shall not imply the existence of any relationship between HOTEL LOS ALAMOS and the owner of the website or portal from which it is created, nor shall it imply that HOTEL LOS ALAMOS has authorised the hyperlink or has supervised, been aware of, accepted or endorsed the services and content offered on said portal. HOTEL LOS ALAMOS neither markets, nor does it exercise prior control over, nor does it endorse the content, services and information available on such websites, and shall not be liable for them or for the information and statements contained therein. HOTEL LOS ALAMOS is also not liable for any damages of any kind that may arise from the access, maintenance, use, quality, lawfulness, reliability and usefulness of the content, information, communications, statements, products and services existing on or offered via websites not managed by itself.

General

HOTEL LOS ALAMOS reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, the services or information offered, the layout or location thereof, and the terms and conditions of access to and use of the HOTEL LOS ALAMOS website. All information received via this website shall be deemed to have been provided to HOTEL LOS ALAMOS free of charge. Email shall not be considered a valid means for the purposes of lodging complaints. To do so, please contact the Legal Department of HOTEL LOS ALAMOS, located at Calle Gerona 7 – 03503 Benidorm – Alicante (Spain), which will indicate the appropriate channels to follow in each case.
All matters relating to the HOTEL LOS ALAMOS website are governed by Spanish law and are subject to the jurisdiction of the relevant courts and tribunals, with any other jurisdiction to which the user might be entitled being waived.

Accuracy of data

The user shall, in all cases, be responsible for the accuracy of the data provided, and HOTEL LOS ALAMOS reserves the right to exclude from its registered services any user who has provided false data, without prejudice to any other actions that may be applicable under the law. Furthermore, the user must be duly authorised to provide data relating to third parties. The user may only provide such data to the hotel if they have the consent of the hotel’s prospective guests. Such information, which will enable HOTEL LOS ALAMOS to provide a better service to its guests, is optional; therefore, by providing it, the user, under their sole responsibility, undertakes the duty to inform those individuals of the content of our Privacy Policy prior to providing their personal data.

The Hotel’s Liability

Access to this website does not, under any circumstances, imply the existence of a commercial relationship between the user and HOTEL LOS ALAMOS. The website merely provides information regarding hotel vacancies at the time the enquiry is made; therefore, if you make a booking online, you are entering into a contract directly with the hotel and not with the website. The printed copy of the booking serves as your booking reference when you arrive at the hotel. Booking hotel accommodation on this website implies the customer’s adherence to and acceptance of each and every one of the general terms and conditions set out herein. By accepting the following clauses, you declare and agree:
1) That you are of legal age and have full legal capacity to make the booking, and that you understand and accept all the terms and conditions set out on the website.
2) That the details provided when making the online booking are true, complete and accurate.
3) Only those pages listed in the site map are included on the website.
4) That access to this website is the user’s responsibility.
5) That once the booking has been made, the electronic document in which it was formalised will be archived; you may access it at any time.
6) That you confirm the booking made, namely the dates indicated, the number of rooms, the number of guests and the chosen hotel.
7) The terms and price of the booking made are those expressly set out in the rate conditions included on the page where you make the booking.
8) With regard to the relationship with the portal, it enables you to book rooms at your chosen hotel via its website, but does not provide any hotel services under its own responsibility.
9) Your card details are collected for the purpose of guaranteeing the booking. Payment will be made at the chosen hotel and only in the event of cancellations or no-shows will the booking be cancelled and the charge specified in the rate conditions applied.
10) Offers shall only be valid for as long as they remain accessible to the recipients of the service.

Prices

The prices shown are retail prices, including VAT. The price includes: The price per night, depending on the room type and board basis selected, except in the case of hotels where the inclusion of other services is specifically stated. The price does not include: Any services not specified, as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc. Check-in and check-out times: as a general rule, and unless otherwise expressly agreed with the establishment, rooms may be occupied from 2.00 pm on the day of arrival and must be vacated by 12.00 noon on the day of departure.

Passports and visas

All travellers, without exception (including children), must ensure that their personal and family documentation is in order, whether a passport or national identity card, in accordance with current legislation. It shall be the responsibility of the travellers themselves to obtain any necessary visas, passports, vaccination certificates, etc., where required for their journey. Persons under the age of 18 must carry a written authorisation signed by their parents or guardians, in case this is requested by any authority. Should a visa application be rejected by any authority for reasons specific to the traveller, or should entry into the country be refused due to failure to meet the required criteria, or due to a deficiency in the required documentation, or due to the traveller not carrying such documentation, the hotel accepts no liability for such circumstances; any costs incurred shall be borne by the guest, and in such circumstances the terms and conditions established for no-shows shall apply.